Privacy Statement for STS9

STS9 has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information.

Please understand that by purchasing tickets for this ticketing site, you are automatically enrolled in the STS9 fan club.

Our registration form requires users to give us contact information (name and e-mail address) and demographic information (zip code, gender and age). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary and may be shared with other select companies who want to contact the user. Users may opt-out of receiving mailings; see the choice/opt-out section below. We do not share mailing address, credit card, or any personally identifiable information (other than e-mail address) with other companies. Demographic and profile data are used only for personalized Web content and statistical information and are not shared with other companies except in ways that do not personally identify our users.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (e-mail address) and financial information. Contact information from the order form is used to send our customers' orders and information about our company and about companies we choose. The customer's contact information is also used to get in touch with the visitor when necessary and may be shared with other select companies who want to contact the user. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial and contact information, including passwords, that is collected is used to bill the user for products and services and may be shared with companies that help us operate our site, such as the credit card companies that we use. We do not store credit card numbers on our site, only a subset of the credit card information which is limited to the card holder's name, card expiry date and the last four digits of the credit card. This information, necessary for potential refunds, is stored with an encryption mechanism.

The customer's contact information is also used to contact the visitor when necessary and may be shared with other select companies who want to contact the user. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Demographic and profile data is also collected at our site. We use this data to tailor our visitor's experience at our site, showing them content that we think they might be interested in, and displaying the content according to their preferences. We may share your contact and demographic information with the contest prize providers or third parties.

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our database servers are protected from intruders by Windows firewall software and your credit card transactions are enacted using 128-bit SSL encryption. We may be required to release personal information about you as a result of a lawsuit or subpoena or as immediately necessary to protect our rights or the rights and safety of others. Additionally, "perfect security" does not exist on the internet.

Children's Guidelines
STS9 strongly encourages parents and guardians to supervise their children's online activities and to consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent children from disclosing online their name, address, and other personally identifiable information without parental permission. Tickets and products for sale are intended for purchase by adults only and responsible parties.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners at the point where we request information about the visitor. This site gives users the option of removing their information from our database to not receive future communications or to no longer receive our service. To opt out, you may go to sts9.com and use the form there to unsubscribe. You may also send e-mail to unsubscribe to CustomerService@sts9store.com.

Log Files
Like most standard Web Site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

This Web Site takes every precaution to protect our users' information. When users submit sensitive information via the Web Site, their information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as a credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'. To learn more about SSL, click here.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees cannot view passwords or credit card info. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to user information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and reminded about the importance we place on privacy, and what they can do to ensure our users' information is protected.